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facts about after sales market1. 6% of all items sold are returned (Returns Logistics, 2009).
2. 68% of returns have no technical fault (Accenture report, 2007). 3. The average loss related to a return is €19 (Newgistics, 2007) 4. Processing returns costs four times as much as processing the original order 5. An average of one consumer phone call is made per return |
customer loyaltyVendor existing customers are among the most important assets of there business - they have already chosen them instead of there competitors. Keeping their customer costs far less than attracting new business, so it's worth taking steps to make sure that they're satisfied with the service they receive
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