we
understand
after sales
market

The process of managing products after they have been sold has many names, such as After Sales, Reverse Logistics, Returns/Service Management, After Sales Service, value added services and Customer Care. Regardless of name, it is a complex area; and it often involves numerous parties in many different locations, as well as a mix of internal and third parties in the value networks. In many industries, the After Sales process is considered a noncore or a low priority area compared with sales and fulfillment

facts about after sales market

1. 6% of all items sold are returned (Returns Logistics, 2009).
2. 68% of returns have no technical fault (Accenture report, 2007).
3. The average loss related to a return is €19 (Newgistics, 2007)
4. Processing returns costs four times as much as processing the original order
5. An average of one consumer phone call is made per return

customer loyalty

Vendor existing customers are among the most important assets of there business - they have already chosen them instead of there competitors. Keeping their customer costs far less than attracting new business, so it's worth taking steps to make sure that they're satisfied with the service they receive