Introduction

After sales service should be an integral part of any company sales strategy. A good After Sales service can with its excellence help gain market share, reduce after-sales related overheads on products and services sold and most important of all key to customer retention. Most customers will not make a repeat purchase, give a recommendation to a friend or continue with a company’s services in case of a bad experience.  Consumers should always feel that they will be always supported regardless from where they buy the Product or the services…

Who We Are
Tronix is a leading Saudi Independent channel Service organization specialized in the Customer Care and after sales market with focus in the Information technology and High-Tech Consumer & Business market.  Tronix Provide one-stop total solution for the after market services for the Global brands in Saudi Arabia providing: Service centers for warranty repairing, product replacement, Software updates, product configuration, RMA & reverse logistic management, refurbishment services, preventive maintenance, spare part management, product education, customer care and help disk, on-site service support at the customer home or office.

Our Strategy
Tronix serves its International vendor partners as a trusted ally, providing them with the loyalty of a business partner and the economics of an outside vendor. We make sure that our clients have what they need to run their businesses as well as possible, with maximum efficiency and reliability, so we give our clients the assurance that we will deliver a great customer experience with maximum service satisfaction to their end user.

Tronix Services & Business units
-  Customer care service centers
-  On-site support & professional services
-  RMA, Spare part & swap units logistic services