What is After sales service?
It is the service that customer receive if they return to the organization after making there purchase, they may return in order to:
- Return an item
- To have something repaired
- To order a spare part or original accessory
- To make a complain
- Because they have a technical question
- They need extra value added services to help them to get the maximum of there product or service
What do customer expect ?
- Good value
- Quick response to queries and problem
- Clear and honest information
- Care and attention
- Solve his issue
- Vendor or supplier deliver what he promise