What is After sales service?It is the service that customer receive if they return to the organization after making there purchase, they may return in order to:
- Return an item - To have something repaired - To order a spare part or original accessory - To make a complain - Because they have a technical question - They need extra value added services to help them to get the maximum of there product or service |
What do customer expect ? - Good value
- Quick response to queries and problem - Clear and honest information - Care and attention - Solve his issue - Vendor or supplier deliver what he promise |