What is After sales service?

It is the service that customer receive if they return to the organization after making there purchase, they may return in order to:
     -  Return an item
     -  To have something repaired
     -  To order a spare part or original accessory
     -  To make a complain
     -  Because they have a technical question
     -  They need extra value added services to help them to get the maximum of there product or service

What do customer expect ?

     - Good value
     - Quick response to queries and problem
     - Clear and honest information
     - Care and attention
     - Solve his issue
     - Vendor  or supplier deliver what he promise